This policy explains returns, refunds and order support for Ryvessa® products purchased directly through ryvessa.com , including household and bathroom cleaners, kitchen and appliance care, fabric and upholstery care, surface-treatment products, outdoor-use products and specialty cleaning solutions. Our 30-day commercial guarantee is in addition to any mandatory consumer rights.

You may request a return or refund within 30 calendar days after your order is delivered . You do not need to give a specific reason for changing your mind. Regular-price and promotional purchases are included, subject to the terms of this policy.

This voluntary guarantee does not replace or restrict rights provided by applicable law.

• Submit your request within 30 calendar days after delivery.
• Purchase the item directly from ryvessa.com.
• Provide an order number or other reasonable proof of purchase.
• Keep the remaining item, accessories and packaging until we provide instructions, when reasonably possible.

These terms apply to eligible Ryvessa® products, including household cleaners, bathroom cleaners, kitchen and appliance-care products, fabric and upholstery care, surface-treatment products, drain-care products, outdoor-use formulas and specialty cleaning solutions. We may review suspected fraudulent or abusive claims without limiting mandatory consumer rights.

For damaged, missing, defective or incorrect goods, photographs may help us understand the issue. Do not send sensitive payment-card details.

Contact customer support before mailing a return. We will provide the appropriate return facility address and any necessary instructions for your order. Please do not send items to a company registration address or to an address printed on an outbound parcel unless we specifically authorize that address for returns.

If a return label or shipping method is required, we will explain it before you send the item.

Change-of-mind returns

For returns based solely on personal preference or a change of mind, the customer generally pays return shipping. We recommend a tracked service. We will tell you if any special handling is needed before shipping.

Damaged, defective or incorrect goods

When a return is needed because of our confirmed error, a defect, or shipping damage, we will cover reasonable return shipping costs and may provide a prepaid label, replacement, refund or another appropriate remedy.

Where applicable law requires a different allocation of costs, that law takes precedence.

If an item arrives damaged, leaking, incomplete, materially different from its description, or is not what you ordered, email service@ryvessa.com as soon as reasonably possible. Include your order number and, where helpful, photographs of the item, label and packaging.

We will review the issue and provide a suitable resolution under this policy and applicable law. In some cases, no physical return will be necessary. Do not use a leaking, visibly damaged, contaminated or otherwise unsafe cleaning or specialty home-care product.

After receiving and processing an authorized return—or approving a refund without requiring a physical return—we will notify you by email. Approved refunds are issued to the original payment method used at checkout.

Any shorter refund deadline required by applicable consumer law will be honored.

For a return based only on personal preference or a change of mind, the original shipping charge is generally non-refundable unless applicable law requires reimbursement. If the return is due to our error, shipping damage or a defective item, we will refund applicable shipping charges where appropriate.

Where required by law, we will reimburse the cost of standard outbound delivery; additional charges for an upgraded delivery option may be excluded where permitted.

Eligible items purchased during sales, with coupons or as part of a promotional bundle are covered by our 30-Day Money-Back Guarantee. Any lawful exception must have been clearly disclosed before purchase.

For a partial bundle return, contact us for the applicable refund calculation based on the price actually paid and the terms disclosed at checkout.

If you would prefer a replacement or exchange instead of a refund, please contact us. Availability and the circumstances of your request will determine the options we can offer. Choosing to ask about an exchange does not remove your rights under the guarantee or applicable law.

If you need to cancel, email service@ryvessa.com promptly with your order number. We will make reasonable efforts to cancel before fulfillment. If the order has already been dispatched, it may not be possible to stop shipment, but you can request a return after delivery under this policy or exercise any applicable statutory cancellation rights.

If we have confirmed a refund but you cannot see it, please check the original payment account and ask your bank, card issuer or payment provider about its posting status. If the expected posting period has passed, email service@ryvessa.com with your order number and refund confirmation so we can help investigate.

Our 30-day guarantee is voluntary and does not replace mandatory consumer protections. Depending on your location and the transaction, additional rights may apply to faulty, damaged, misdescribed or non-conforming goods.

Qualifying EU and EEA distance purchases generally carry a 14-day statutory right of withdrawal, subject to applicable exceptions and conditions. Qualifying UK distance purchases generally allow 14 days after receipt to notify the seller of cancellation and a further 14 days to return the goods, subject to applicable exceptions. Mandatory deadlines and reimbursement of standard outbound delivery costs will be respected wherever required.

For a statutory withdrawal, you may contact service@ryvessa.com with a clear statement of your decision; other legally required withdrawal methods, where applicable, remain available. Nothing here limits non-excludable consumer rights.

The Brand Representative is listed as a brand contact and is not presented here as the company's registered legal representative. Return shipping instructions are provided separately by customer support.